Today, Ron is living life on his own terms. Enjoying home-cooked meals, great company, and plenty of football with Kenny, his live-in carer and close companion. But it never used to be this way.
Susan began a journey so many families face, navigating care for a loved one from afar. Here’s her story.
When Susan’s father, Ron, a proud Royal Navy veteran, found himself in and out of the hospital, the family had some tough decisions to make. Susan, living and working in Florida, needed to figure out a way for her fiercely independent Dad to stay safely at home while knowing he was being properly cared for.
Finding Agincare
Susan explains.
When Dad was ready to be discharged, the options were either a care home or in-home support. He was adamant he didn’t want to move out of his home, so I started researching live-in care services from the US.
A quick internet search brought up several providers, but Agincare stood out.
They were one of the larger organisations that actually covered the rural area where Dad lives, and that mattered.
But what made her choose us?
“Agincare just got it.”
From her home in Lakeside, halfway between Tampa and Orlando in central Florida, Susan spoke to a few providers, but found our team responsive, understanding and reassuring from the very first call.
“We had a tight timeframe, I was flying back to the US and needed care in place before I left. Agincare understood that, and got the ball rolling right away. They quickly arranged an assessment and gave me a full overview of the process and costs. It all felt very manageable.”
From free, no-obligation advice to fully managed live-in care services, we offer flexible pathways tailored to your family’s needs, with a dedicated care advisor guiding you every step of the way.
And if you’re calling from overseas like Susan?
We completely adapt to your time zone, offering regular check-ins, video calls and open, ongoing communication that works for you. You’ll have a dedicated care advisor as your single point of contact, and our fully managed service means you’re never left to figure things out alone.
Even if your loved one’s needs change over time, we’ve got it covered. Our flexible pathway of services ensures continuity of care.
A seamless process
“Once we decided on live-in care, things moved quickly,” Susan recalls. “Agincare’s office team were brilliant, they responded to every email and call promptly. They matched Dad with a carer, Kenny, who was perfect.”
Ron even had a video call with Kenny before he moved in. He was offered an alternative but said, ‘Kenny’s the one.’
That’s the level of care and personalisation we offer. We don’t just send someone, we find the right person. Someone who clicks with your loved one, understands their routine and hobbies, and can support them in the way they want.
Reassurance from thousands of miles away
For Susan, knowing her dad is happy, safe and well looked after is a huge comfort. Despite the 4,000 miles between them, Agincare has helped bridge the distance, making her feel close, connected and reassured every single day.
“Absolutely, I feel at ease. Kenny supports him physically, emotionally and practically. He makes sure Dad keeps up with his exercise regime, and they’ve built a great friendship.”
‘’The bond is obvious. They support the same football team and love to cook and eat together. Dad told me recently, ‘I don’t know what I’d do without Kenny.’ It means the world to hear that.’’
With Agincare’s app, Susan can check in on everything, medication, nutrition, welfare, anytime, from anywhere which gives her complete peace of mind.
Susan explains.
To be honest, the cost of live-in care was similar to a care home. But for us, the ability for Dad to stay in his home, his community, with his independence, was priceless.
And despite initial nerves about a stranger in the house, Susan’s advice is simple: “Give it a go. It’s absolutely worth considering.”
The Agincare difference
What sets us apart? We do more.
- Fully managed, regulated live-in care service (CQC-registered)
- Flexible, tailored support from a family-owned provider
- Local office teams and proven partnerships
- Dedicated care advisor and 24/7 support line
- Free, no-pressure consultations
- Seamless transitions between care services and funding options
- Concierge-level support and constant overseas family communication
We know this journey isn’t easy, especially when you’re navigating it from another country. But with us, you’re not doing it alone.
Looking back…
Agincare allowed Susan’s Dad to maintain his independence and comfort, while also lifting a huge weight off the family’s shoulders. Susan recalls his health hasn’t just stabilised, it’s noticeably improved.
For anyone just starting out, especially those supporting a loved one from afar. Susan’s advice is clear:
I wouldn’t hesitate to recommend live-in care. Even from 4,000 miles away, it’s made all the difference, not just for Dad, but for our whole family.
Need advice or have questions about care for a loved one, from near or far?
We’re here to help with free consultations and expert guidance, with absolutely no pressure.
Email Us anytime, or book a convenient time to chat, even if you’re calling from across the world.
You don’t have to do this alone. We’ve got you.